Watch the second season of The Crew, as The Heights leasing pros Maria, Sam, Rachel, and Diane dive into the details of best practice techniques for initial inquiries. Discover the advanced skills successful leasing consultants use to understand needs, customize the experience, and act as trusted advisors while responding to a variety of internet leads and telephone inquiries. Then test your knowledge and show off your inquiry response skills with a fan Q&A challenge. This series contains three modules with a corresponding assessment. Duration: 60 Minutes.