Providing exemplary customer service is crucial to every business, but especially so in the property management realm, where each customer is selecting the perfect place to call home. It’s one of the biggest decisions an individual can make, and your job is to welcome them and serve as a trusted consultant throughout the entire process. But it doesn’t stop there! Customer service extends throughout the entire resident journey, even beyond the day when they move out. How customers feel about the service they received will determine what they say about your community, your company, and even you. Duration: 90 minutes
